Free Shipping with Auto-Ship Orders

Customer Service

Register for an Account  

  • Select “My Account” at the top right of any website page to register for an account or log in;

  • Your user name will automatically be registered as the email address you enter when setting up your account;

  • Passwords should be complex and include upper and lower case letters, numbers and special characters.

 

Order Changes and/or Cancellations

  • Monthly subscriptions can be paused or cancelled any time. Log-in to your account to make changes. If you need assistance, contact customer service before your order is processed. 

  • Orders already in process prior to the cancellation notice will be shipped and will be non-returnable and non-refundable.

  • Auto-ship subscription orders will reflect the next auto-ship date on order summary and invoicing paperwork.

Manage Your Account Online

If you have an subscription order in place, it’s very important to remember to update your account billing information if:

  • You have moved and you have a new address;

  • Your credit card billing address has changed;

  • Your credit card on file has been compromised and you have a new replacement card and number;

  • Your credit card expiration date has changed;

  • You wish to change credit card information on file and input new credit card information.

 

Send us a message through the contact form below or call 913-948-9506 and our order fulfillment specialist will be happy to assist you.

 

Have questions about shipping and returns?

Contact Us

Journey

Journey products are specially formulated by:
The Bariatric Center of Kansas City
23401 Prairie Star Parkway
Lenexa, KS 66227

Journey © All Rights Reserved.