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Customer Service

Please call, 913-948-5514 if you have a problem or need assistance with an order.


Order Changes and/or Cancellations:

  • New orders can be changed or cancelled if contact with our Customer Service Department is made within 24 hours of the time the original order is placed. Please call 913.948.5514 if you need to adjust your order.

  • Auto-ship subscription orders will reflect the next auto-ship date on order summary and invoicing paperwork.

  • Please make note of future auto-ship dates, and log into your account to adjust your subscription order¬†prior to the next ship date¬† if you wish to cancel your subscription.

  • Auto-ship orders can be cancelled anytime, but orders already in process prior to the cancellation notice will be shipped and will be non-returnable and non-refundable.


Have questions about shipping and returns?

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Journey products are specially formulated by:
The Bariatric Center of Kansas City
23401 Prairie Star Parkway
Lenexa, KS 66227

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